dreamed about becoming a Flight Attendant, working at the airport or Travel Agent?  this is the course for you!

Study with us to experience the following: 

Work experience with New Zealand's largest tourism employer! 

Meet real airline professionals, providing excellent opportunities to learn more about your dream job! 

An Interview with New Zealand's largest tourism employer!

Graduates of the Certificate in Airline Customer Service demonstrate an investment in themselves and a willingness to learn more about the industry.

The Certificate in Airline Customer Service is designed by the aviation industry. This ensures the Certificate in Airline Customer Service is industry relevant and employment outcomes are very high.  Some employers come directly to the Aviation Institute when they are recruiting!

Register for a Placement Test (Register Now button above)  The Placement Test involves an interview and a written assessment.  The written assessment covers some customer service questions, calculations, English comprehension & general knowledge.  For the interview we want to know more about you, your interest & passion for the industry & customer service!    Experience a tour of the facilities and classrooms & get the chance to ask some current or former students what the course is really like!

Pass the Placement Test and you will be offered a place on one of our courses.

Placement Test dates

16 May, 28 May, 17 June, 2 July, 22 July (Further dates will be added)

Course start dates 2013

27 May 2013 - 23 September 2013

1 July 2013 - 25 October 2013

5 August 2013 - 2 December 2013

30 September 2013 - 18 February 2014

29 October 2013 - 19 March 2014

Certificate in Airline Customer Service

Where?: Auckland Campus, 7-13 Rennie Drive, Airport Oaks Industrial Estate, Mangere, Manukau, AUCKLAND

Includes: Classroom study and role play.  Famil trips and industry work experience.

How long?: 17 Weeks (includes a long weekend mid course)

Qualifications:

•  National Certificate in Tourism (Core Skills) (Level 3) 0876
•  National Certificate in Aviation (Core Skills) (Level 3) 1495
• Air New Zealand Certificate in Airline Customer Service PC9589

Unit Standards: Click here for a Unit Standard overview

How do I get on a course?: Successful completion of the Placement Test, and

• Minimum age 17.5 (ideally turning 18 by the end of your course)
• Demonstrate competency in English language to IELTS 5.0 or equivalent (International Students)
• 12 months customer facing experience such as retail or hospitality is highly recommended

Overview: This Programme prepares people for customer facing roles in the aviation industry and the wider tourism industry. It includes knowledge on tourism operations, the airport environment, customer service, communication and teamwork skills that are essential for customer facing roles. It also builds knowledge about the Tourism industry and its importance to New Zealand.

Subjects:  Induction, Aviation Industry, Customer Service & Communication, Health & Safety, IT, Tourism Industry, Teamwork, Behind the Frontline, Dangerous Goods, International Travel Advice, Aviation Security, Aviation Environment, Principles of Flight & Destinations.

To register for a Placement Test, use the Register Now button above.  

Course Fees:

Domestic Student NZD$3,920.00 (Access to student loans/Studylink)

International Student NZD$6,420.00