Enrolment Process

Placement Tests for the Certificate in Airline Customer Service can be conducted from your home provided you have an internet connection and a Skype account. You may prefer to attend a Placement Test in New Zealand (usually held in Auckland.) If you are successful, a letter will be provided to assist you obtain a visa for the duration of your course. Due to the processing time of your student visa, a course start date is unlikely to be available immediately following your Placement Test.  Please allow a minimum of 4-6 weeks processing time.

Course Fees and Additional course costs 

2015 - Interrnational Student $6,940.  You need to allow a minimum of $300 NZD per week to cover living costs.

2016 Fees To be confirmed


Full details of student visa requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website.  Immigration New Zealand has launched ONLINE-Student, a visa application service that allows you to apply, pay fees and upload supporting documents online.  www.immigration.govt.nz 


Air New Zealand employment policy requires all applicants for jobs to have either Permanent Residency or be a Citizen of New Zealand.


International students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you will be liable for the full costs of treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health: www.moh.govt.nz

Accident Insurance

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website. www.acc.co.nz

Medical and Travel Insurance

International students must have appropriate and current medical and travel insurance while studying in New Zealand. This is a requirement under The Code of Practice for the Pastoral Care of International Students. Insurance can be arranged through the Air New Zealand Aviation Institute. If students wish to purchase their insurance elsewhere, the Aviation Institute needs to be provided with a copy of the insurance certificate and policy wording to determine whether the insurance provides sufficient cover.

Costs such as medical treatment in New Zealand and medical evacuation or repatriation can be very expensive. Sums insured for these benefits must be set at an appropriately high figure so they will not be exceeded in any possible claim. Current policies range from $600,000 to ‘unlimited cover’. Sums insured of one million dollars plus are recommended, although Air New Zealand Aviation Institute will allow amounts that it considers to be high enough. Below is the suggested minimum content for appropriate insurance policies according to the Code of Practice for Pastoral Care of International Students.

The Policy should:

[a] Commence immediately the student leaves home for the airport on their way to New Zealand

[b] Apply whilst in transit both ways

[c] Apply whilst the student is in New Zealand

[d] Cover the student for any trips to other countries during the period of study

[e] Cover the student for any holidays back to their home country during the period of study.

[f] Include cover for loss of baggage, accident and injury, disruption to travel plans, medical care in stop over countries, emergency evacuation/repatriation, accompanying relatives, personal effects, and personal liability.

Emergency evacuation/repatriation

Repatriation is the cost of getting a student home. The benefit works two ways:

[1] If the student becomes seriously ill or injured and needs to be accompanied home (either alive or deceased) with medical professionals, these costs are met by the insurance.

[2] If members of the students immediate* family living overseas become critically ill or die, the policy will cover the cost of flying the student home and then back to New Zealand to complete their studies.(*immediate family is the mother, father, brother or sister).

Insurance Provider

It is suggested that you check with the Administration team to establish if the policy you wish to purchase meets the required standards and is an approved policy.

Code of Practice

Air New Zealand has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Ministry of Education. Copies of the Code are available on request from this institution or from the New Zealand Qualifications Authority website



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